Order before 3:00 PM (Mon–Fri) and we ship the same day. Orders after 3:00 PM or on Bank Holidays go next working day.

Standard arrives 1–3 business days after dispatch. Need it faster? Choose Premium Express at checkout.

Standard: Free Delivery over £29. For orders under £29 a delivery charge of £2.99 may apply. Premium Express from £7.99.

We’ll email you a tracking link once it’s out the door. Tracking can take up to 24 hours to update.

Delivery estimates aren’t guaranteed (carriers, customs, and weather happen). If it’s lost or arrives damaged, reach out and we’ll make it right.

Choose our MagSafe version for a strong snap and alignment. Our non-MagSafe version won’t attach to MagSafe accessories but still supports wireless charging.

Yes. Both MagSafe and non-MagSafe versions support wireless charging. (No need to take the case off.)

Raised edges guard your screen and camera, a tough shell handles daily bumps, and our impact-minded build keeps things slim in the hand.

A durable hybrid shell with recycled content (up to 50%), precision fit, and a soft lining to help prevent micro-scratches.

Colours can vary slightly from screen to screen, and art placement can shift a touch between device sizes - but the print quality stays crisp.

You’ve got 30 days from delivery to return unused items in original packaging. Custom/personalised and sale items aren’t returnable.

Email hello@casecollection.co.uk with your order number. We’ll walk you through it.

You cover return postage unless the item is faulty. If it’s faulty/damaged, we’ll replace it at no cost.

After we receive and check your return, we process refunds in 1–2 working days. Your bank may take 5–10 working days to show it.

Yes - swap for a different model/colour/design. Postage may apply on exchanges.

A curated roster of artists. You get original work that makes your phone feel personal.

Printed using studio-grade, industry-standard tech for vivid colour and fine detail that lasts. (Gallery-worthy without the gallery price.)

It’s built to last through daily handling. Avoid harsh chemicals/abrasives to keep it fresh.

Yes - on select products. Note: custom items are not returnable unless faulty.

Sometimes. If a print is limited, we’ll say so on the product page.

Manufacturing faults under normal use - print defects, MagSafe alignment issues, and structural defects (not caused by impact/liquid).

Everyday wear and tear (scuffs, minor print wear), UV/heat colour changes, drops/liquid damage, third-party modifications, and purchases from unauthorised sellers.

Printed cases: 12 months. Screen protectors: 30 days. Straps/lanyards/charms & accessories: 6 months (unless stated otherwise).

Email hello@casecollection.co.uk with your order number, clear photos/video of the issue (and the whole product), and a short note on when it showed up. Please report within 14 days of noticing the fault.

We replace the item. If it’s out of stock, we’ll send a similar style/finish of equal value (exact colour/pattern not guaranteed). One warranty replacement per item. We cover outbound shipping; if we need the item back, we’ll send a prepaid label.