Refund policy

Return, Refund, Exchange & Cancellation Terms

We want you to love your purchase. If for any reason you don’t, here’s how we handle returns, refunds, exchanges and cancellations.

Returns

 

• You have 30 days from the date of delivery to return an item.
• Returned items must be unused and in original packaging.
• Custom and personalised orders cannot be returned.
• Sale items are final and non-returnable.

Refunds

 

• Refunds are issued back to your original payment method.
• Once we’ve received and checked your return, please allow 1–2 working days for us to process the refund.
• Depending on your bank or card provider, it may take up to 5–10 working days for the amount to appear in your account.

Exchanges

 

• We’re happy to exchange your item for a different model, size, colour or design.
• Postage charges may apply for exchanges.

Return Shipping

 

• Customers cover return shipping costs unless the item is faulty.
• If your item arrives faulty or damaged, we’ll send you a replacement immediately at no cost.

Cancellations

 

We believe in getting your order to you as quickly as possible.

• If you need to cancel, please contact us straight away.
• If we manage to stop your order before it’s dispatched, we’ll cancel it and issue a full refund.
• If your order has already been shipped, don’t worry - you can still return it using the process above.

Worldwide Policy

 

• Our return, refund, exchange and cancellation terms apply worldwide.

✨ Simple. Fair. Hassle-free.

To initiate a return, refund, exchange or cancellation, please contact us at hello@casecollection.co.uk. Our team will be happy to help.